Please download the agenda for exact timinings across the two days.
Download AgendaWe know that connected and integrated technology is at the forefront of well-oiled housing management, but with so many solutions across the sector, how simple is it to achieve a connected and effective IT ecosystem? Aareon and Southdown Housing will share their insights and experience from both IT supplier and housing provider perspectives on how to implement the connected technology ecosystem of the future.
Lee Burke
Head of Sales & Marketing, Aareon UK
Sam Sharples
Digital Solutions Programme Manager, Southdown Housing
As one of the sector's most experienced digital self-service software suppliers, Active Housing is sharing the top five mistakes and lessons learned by housing providers when implementing and maintaining resident self-service solutions. The session will also include recommendations on how to prevent or overcome potential pitfalls. Whether your housing organisation is in the process of procuring a self-service solution or you have an established solution, this session will provide valuable supplier insight.
Stephen Hall
Managing Director, Active Housing by Hallnet
Give damp the cold shoulder with IoT… Civica and Daizy will warm you up to the idea of using IoT to overcome any barriers and demonstrate the RoI.
Justin Fisher
Product Manager, Civica
Nick Gyles
Chief Product Officer, Daizy
Crimson is joined by Peabody Group to share the housing provider’s recent rapid implementation of Dynamics 365, when Crimson implemented Sales and Marketing in just three months. Hear about the challenges they faced, the technologies used and the problems solved during the project. You’ll also have the opportunity to ask the Crimson and Peabody teams any questions and get advice for your future Dynamics 365 projects.
Kayleigh Gordon
Senior Sales Operations Manager, Peabody Group
Ciara McMillan
Account Director, Crimson
or technology leaders under pressure to deliver business change quickly, Esuasive True Agile is a partnership development service delivering software solutions incrementally in sprints using Microsoft Dynamics 365 and Power Apps. In this session Colin Weaver discusses how true collaboration makes it possible to deliver software solutions with measurable value in weeks using Esuasive’s library of pre-built, easily-configurable housing components, included in the service with no additional licence fee.
Colin Weaver
Director, Housing Solutions, Esuasive
As the government considers the need for a standalone damp & mould standard for socially rented homes, how can the internet of things (IoT) support landlords in future-proofing properties against continuing legislative and societal changes? Discover how this advanced technology can support overstretched resources to create connected spaces that empower communities and enable the safe, secure sharing of real-time property insights for proactive, targeted interventions.
Nick Rutter
Co-Founder & Chief Product Officer, FireAngel
Technology is increasingly available to non-technologists and the SaaS model allows easy access to solutions. How do IT departments balance the demand to exploit new solutions fast with the need to maintain secure systems at a reasonable cost? Do we keep the rest of the business out of IT, find better ways to collaborate or just give up?
Simon Parker
Director of IS & PMO, Home Group
Poplar HARCA was a very early adopter of IoT technologies. It is now in the middle of a stock-wide rollout of environment sensors and connected alarm systems to tackle damp and mould, improve the sustainability of its housing stock, and improve the health, safety and wellbeing of its residents. This presentation provides insights into how this technology is delivering value at scale and includes Poplar HARCA’s experience of integrating data and processes.
Chris Jones
Chief Executive Officer, HomeLink
Peter Marcus
Assistant Director for Research, Development & Transformation, Poplar HARCA
Kingdom Housing uses Google Cloud Platform (GCP) and Google Workspace, and all of its end-user devices are running Chrome OS. Methods of cloud migration and progressing to a SaaS-only strategy will align with all housing organisations. Gary Haldane will focus on practical insights, public cloud infrastructure, costs, risk, and supplier relationships as we move to a fully serverless environment and introduce a new housing system. This will include value-added products that align with computing standards and mitigate cybercrime risk.
Gary Haldane
Digital Director, Kingdom Housing
Karbon Homes will discuss how it developed data and analytics partnerships to solve its vision of enabling data-informed decisions in the business. And how with Mobysoft and its new machine-learning RepairSense software, Karbon Homes addressed ‘operational waste’, specifically around repairs.
Nathanial Ray
Assistant Director of ICT & Digital Transformation, Karbon Homes
James Davison
CTO, Mobysoft
Build on this using data science models and advanced tools to track, analyse and interpret unstructured data such as call notes and inspection reports to predict outcomes and identify hidden issues that have slipped through the net. Within minutes, data is analysed so you can act immediately, addressing and preventing disrepair, specifically damp & mould, and making maladministration an issue of the past., then use IoT to monitor your assets’ performance to ensure issues have been addressed.
Kay Aston
Head of Product Management, NEC Software Solutions
Steve Morgan
Data Scientist, NEC Software Solutions
Tom Robins
Chief Executive Officer, Switchee
Kristin McIntosh
Digital Systems Team Leader, Newark & Sherwood District Council
Wendy Banks
Business Analyst, City of Lincoln Council
Featuring senior executives from For Housing, L&Q, Housing Providers’ WARP (Warning, Advice & Reporting Point) & Notting Hill Genesis, Housing Technology will be hosting a discussion about all aspects of cyber security in social housing. We’ll be taking questions from the audience for our panel of cyber-security experts to answer. Hosted by George Grant (CEO, Housing Technology) and Emma Birchley (Sky News Correspondent).
Danny Codling
Group Assistant Director of ICT, ForHousing
Goher Mohammad
Group Head of Information Security, L&Q
Arturo Dell
Chair, Housing Providers’ WARP (Warning, Advice & Reporting Point)
Richard Holland
Head of IT & Cyber Security, Notting Hill Genesis
Like any housing provider, Platform Housing only wants to use the highest quality data to make decisions. It recently took the innovative step to create its own in-house data quality tool. This gives Platform Housing’s board a ‘data confidence’ score as a KPI and it’s something Platform Housing thinks the whole sector can benefit from when it comes to maximising their resources.
Rob Fletcher
Director of Data & Applications, Platform Housing
Raven Housing has moved away from 60+ applications to a model of six core applications. This has affected not only its end-users’ experiences and customer service, but also the infrastructure behind its applications, the security and support models needed and the budget changes that need to be considered. Raven Housing has taken a holistic approach to managing these elements and will share its experience of that evolving journey.
Martin Honeywood
Lead Enterprise Architect & Programme Lead, Raven Housing
Chris Pinfold
Chris Pinfold, Head of IT, Raven Housing
Emily Walshe
Emily Walshe, Business Transformation Manager, Raven Housing
Delivering change is one thing; sustaining it is entirely different. All too often, we reach for the next shiny tool or application on the market, or chase the next strategic priority, while assuming that the benefits of the previous projects will automatically materialise. We want to explore how change and benefits are intrinsically linked – that we need to actualise, not just realise, benefits to provide a true RoI.
Roch Ottaway-Schollij
Continuous Improvement Manager, Riverside
Danny Nicklen
Senior Continuous Improvement Manager, Riverside
Hear from Broadacres Housing and Gentoo Group about how Salesforce, the world's #1 CRM platform, is supporting deliver tangible benefits through transforming their organisations’ ability to deliver modern and efficient resident-centric services from the contact centre through to repairs, maintenance and compliance.
James Mullenger
IT & Transformation Director, Gentoo Group
Mark Birch
Head of ICT, Broadacres Housing
Tom Lancefield
Lead for Social Housing (UK&I), Salesforce
This ground-breaking collaboration between Coastline Housing, University of Exeter, Volunteer Cornwall and Cornwall Council will share the lessons of five years of remote monitoring using sensors inside the home. Hear how sensors are providing real-time insights, the difference it has made for residents and maintenance teams, lessons learned and what more this technology could offer.
Mark England
Head of Innovation, Maintenance & Group Procurement, Coastline Housing
Dr Tamaryn Menneer
Research Fellow (Smartline), University of Exeter
By using conversational AI to leverage service automation, we show how we build, train, test and launch AI-powered digital assistants on your website and apps. We will also show how the days of home visits to triage repairs are over; video interaction allows your maintenance team to offer live augmented video calls with residents. Each of these services saves the time of your teams and provides fast RoI, allowing you to maintain margins against a backdrop of rising costs.
Rob Mottram
Senior Account Manager, Social Telecoms
Discover how housing providers are leveraging Microsoft technologies to drive efficiencies in their businesses to free up resources and budgets for critical front-line services. Whether you’re streamlining the processing of landlord certificates, automating authorisations in recruitment processes or enhancing mobile working, there is a Microsoft platform that you can take advantage of – in fact, you may already be paying for it within your Microsoft 365 subscription!
Kirsty Marsden
Head of Housing, TSG
Tony Hughes
Microsoft Housing Lead, TSG
The quest: to effectively manage gas- and electrical-servicing test data, as well as smoke and carbon monoxide detector data, to aid alignment with smoke and carbon monoxide regulations. The proposal: work with contractors to ensure certificates hold effective detector data, including location and expiry, and to get certificates and data into a housing management system. The solution: integrate Corgi CDMS with ActiveH and M-Files. How? Agile delivery best practice. Let’s chat…
Neal Somerville
Digital Development Manager, Accent Group
The housing market has been under attack for a few years but with cybercrime on the rise, it’s important to understand the threats and how best to protect your organisation. Mark Belgrove has 30 years’ experience in cybersecurity and with the information from his charity, ‘The Cyber Helpline’ (winner of cyber charity 2021 and 2022), he will share his experiences in the context of social housing.
Mark Belgrove
CISO, CDW
As building safety and net-zero responsibilities increase across the sector, the need for robust and assured data governance has never been greater. HACT’s UK housing data standards provide a foundational framework that enables housing providers to better collect, use and understand asset and customer data.
Michael McLaughlin
Digital Lead, HACT
Halton Housing will tell the story of its ongoing journey, building on its solid foundation of reporting and KPIs to becoming a data- and insight-informed organisation. This will include the introduction of new technologies, skills and the capabilities needed to ensure data becomes a valued strategic asset across all areas of the business, driving operational efficiencies and improving the customer experience.
Paul Croston
Director of Technology, Digital & Data, Halton Housing
John Perrian
Head of Customer Insight, Halton Housing
At a time when costs are rising faster than income, housing providers are all facing challenges in identifying and resourcing the right support for their residents and helping them move out of debt. During this cost-of-living crisis, PanConnect’s income analytics module RentsConnect can produce a prioritised contact caseload list allowing officers to support those residents, enabling early interventions as well as driving income collections.
Nas Hayat
Director, Housing Insight
Gary Naylor
Chief Executive, Thenue Housing
As part of its plans to drive digital transformation, Karbon Homes launched ‘Get back 30’, a project aiming to release 30 minutes per week on average for each its 1,000 colleagues through the adoption of good digital habits. Through ‘Get back 30’ Karbon Homes’ ICT team works with teams across the organisation to identify: what can be digitised; what can be automated; and what good digital habits can colleagues adopt.
Nathanial Ray
Assistant Director of ICT & Digital Transformation, Karbon Homes
The right approach to integration allows businesses to quickly and easily on-board new technologies that can revolutionise service delivery while also cutting costs. CRM systems, chatbots, self-service portals, payment solutions, IoT devices and automation all need effective integration, yet systems integration is the biggest challenge facing modern housing businesses. Find out how it’s done by the leading independent supplier of systems integration solutions in social housing.
Alan Swift
Technical Director, Manifest Software Solutions
Featuring senior executives from Halton Housing, Home Group, Platform Housing, Riverside Group & Vivid Homes, Housing Technology will be hosting a high level panel discussion on day two of the conference. Hosted by George Grant (CEO, Housing Technology) and Emma Birchley (Sky News Correspondent), our panelists will discuss the role of technology in housing providers’ internal business processes, engagement & communication with tenants, integration with third-party contractors and agencies, and regulatory compliance.
Paul Croston
Director of Technology, Digital & Data, Halton Housing
Simon Parker
Director of IS & PMO, Home Group
Jon Cocker
CIO, Platform Housing
Tony Blows
CIO, Riverside Group
Fiona Harris
Chief Information & Data Officer, Vivid Homes
We all want to be driven by data. We also know that doing so is not easy. In this session, we’ll not only look at what has worked well, but also at the mistakes and pitfalls that should be avoided on your expedition to creating a more data-driven organisation.
Philip Dunn
Head of Business Intelligence, Paradigm Housing
Data governance is complex and many data governance initiatives in housing have failed in the past. The principles of data governance include organisation of data management, ensuring alignment with business needs, ensuring compliance, and ensuring a common understanding of data. Stuart Hitchman will talk about Rooftop’s journey in its implementation of a data governance framework, the challenges and the lessons learned.
Stuart Hitchman
Head of Digital & ICT, Rooftop Housing
Recent high-profile events at Rochdale Boroughwide Housing have shown the need to maintain reliable systems and data. RBH will share its story, the lessons it has learned and the next steps in its journey. Alongside RBH will be Socitm Advisory, who will share its experience of how other organisations are developing effective systems and processes to ensure their data is helping them to achieve their business objectives.
Tim Cowland
Client Services Director for Housing, Socitm Advisory
Nadhia Khan
Director of Customer & Community, Rochdale Boroughwide Housing
It’s hard to know what’s more complex these days – the threats or the plethora of tools we use to contain them. What if the solution doesn’t involve buying any more cybersecurity products, but instead making better use of what you already have?
Kosta Kustas
Senior Infrastructure Engineer & Security Consultant, Sophos
Although housing provider at its core, Sovini Group has a unique structure – commercial entities in trade supplies, construction, waste, scaffolding and asbestos removal as well as a charitable arm – but what does that mean for our IT systems and services? This is how we’re approaching our evolution from legacy to cloud, from untapped data to data-driven decisions, to working in partnership with our business, embracing change and driving value in everything we do.
Ian Pritchard
Head of Infrastructure & Cloud, Sovini Group
How to use RPA and other technologies to automate your low-value, high-volume, repetitive tasks. Like other housing providers, Stockport Homes operates in an ever-changing financial, regulatory and customer expectation landscape. While this brings challenges, it also presents opportunities to exploit digital and technological advances to enhance the experience for customers and colleagues by creating efficiencies and financial opportunities.
Monica Quintero
Digital Transformation Manager, Stockport Homes
Paul Howes
Assistant Director for Business Growth & Transformation, Stockport Homes
TechLabs London will talk about the challenges faced by many housing providers in their asset management departments. From disparate and unreliable asset data, manual data manipulation and poor visibility of contractors’ progress through to an over-reliance on Excel. Join the team to hear how your business planning and asset management functions could get the ‘power app’ they need.
Matthew Hedges
Products Director, TechLabs London
Digital transformation has the power to completely reshape social housing, improve customer experience, streamline processes and change how our sector provides its services. Vivid Homes is on this journey and will make significant investments in technology over the next three years in order to achieve this. Fiona Harris and Oliver Locke will share Vivid Homes’ journey so far, highlighting the opportunities, challenges and lesson learned, and how new ways of working, process changes and investments in technology can make a difference.
Fiona Harris
Chief Information & Data Officer, Vivid Homes
Oliver Locke
Business Architect (Consultant), Vivid Homes