Agenda

Accent has taken control of its digital future, rebuilding systems in the cloud with low-code speed and technical engineering for complex needs. A decoupled architecture delivers flexibility, integrating best-of-breed tools without lock-in, while its teams have been upskilled in APIs, JavaScript and Azure , supported by pipelines, security and external expertise. Cultural change (incl. Agile methods, full code ownership and vendor independence) has created a pragmatic foundation for sustainable innovation. Hear Accent’s story and lessons learned.

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Join us to explore some hands-on approaches for building a strong data culture. We’ll discuss practical strategies to overcome barriers and concerns around data, fostering trust and building confidence in using data effectively. Learn how to support the development of data skills across teams and embed a mindset where data is seen as a shared asset, driving better decisions and customer-focused outcomes.

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This session challenges the myth that AI will take our jobs and shows how AI can instead positively transform them. I'll demonstrate how AI-driven impact analysis, code checkers, document validation and vibe-coding are reshaping Dynamics 365 CE & F&O development. Expect live demos (and a prayer to the demo gods) as I share a mindset that any organisation can adopt to reduce manual effort and unlock strategic value.

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Using an off the shelf vehicle telematic AI to streamline Health and Safety reporting and training within a Direct Services Organisation. Let AI deal with the boring bits of van tracking to highlight the essential and manage critical risk.

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Artificial intelligence is transforming industries with speed and efficiency, but it’s not a complete substitute for human expertise. In a fast-moving world, human knowledge, critical thinking and attention to fine details remain essential for accuracy, ethics, and innovation. This presentation explores how AI and human skills complement each other, ensuring technology enhances rather than replaces the nuanced judgement and creativity that only people can provide.

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Ian Cresswell and Steve Nichol will talk about Magenta’s ambitious transformation programme supporting its corporate plan ‘The road to 2030’ and its plans for 2026 and beyond. They will outline their approach to organisational design, change management and programme delivery, and showcase some quick wins such as video remote assistance. They will talk about their successes so far and the challenges associated with delivering a multi-faceted transformation programme at pace.

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Data management is a strategic priority in social housing. This session explores how better data management and governance can transform housing organisations, from improving services and tenant trust to ensuring compliance and efficiency. Drawing on fresh 2025 sector research and a real-world case study, we’ll highlight common data challenges and success strategies. Attendees will gain actionable ideas to elevate their data-quality initiatives and drive better outcomes for their organisation and their residents.

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This presentation will explore the critical lessons learned during NPH’s ongoing data and technology journey. It highlights the challenges and successes in areas such as data quality, new system adoption, reporting quality, external validation and stakeholder engagement. The session will also outline how these experiences informed the development of a new data strategy, beginning with robust data governance and data quality frameworks as the essential foundations for driving cultural change and meeting regulatory requirements.

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The future of customer and colleague experience across many parts of social housing will be digital. This talk will therefore provide an overview of Places for People's ambitious new digital foundations, incl. cloud migrations and at-pace digital & data transformations. Unsurprisingly, it hasn't been plain sailing so I'll be sharing the pitfalls we encountered and the painful lessons we learned.

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With the playfully ironic title of 'Play less golf', Jon Cocker, CIO at Platform Housing Group, explores how artificial intelligence could reshape the housing sector. From enhancing customer experience and strengthening stakeholder trust to supporting colleagues across every role, AI promises both opportunities and challenges. This speculative talk takes a forward-looking view of the digital horizon, asking how housing providers can adapt, innovate and prepare for the significant changes technology will bring.

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A presentation to explain the ICT and Data challenges in implementing, a new outsourced Repairs & Maintenance service and Grounds Maintenance service, both live in early 2026, while starting a project to replace our HMS, by early 2028! For a medium sized HA the challenges coming from significant business process changes are huge, especially when several come along at the same time. What are the technology, data and business challenges?

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In this talk, we'll show how Saffron Housing has gone beyond 'engagement' and into proper, in-depth tenant research that reveals what’s really going on in our complaints journey. We'll share how we turned those insights into clear actions, improved processes and better experiences, and how we’re using this work to influence teams, spread the message and nudge the whole organisation toward more tenant-focused thinking and behaviour.

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AI in housing promises decentralisation, giving colleagues the tools to innovate beyond IT, yet trust is a crucial component. This session explores how ethics, governance and engagement shape citizen development from the ground up, and asks whether our housing colleagues be trusted with AI? We’ll examine how to empower responsibly and build community trust rather than risk.

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Without a central authority, we risk 'IT sprawl', a chaotic mix of overlapping systems, duplicated tools and inconsistent designs, and that's what our technical design authority (TDA) is here to prevent. Without our TDA, things stop working well together, costs rise and innovation slows. As AI becomes more prominent, these risks will compound and the need for this authority is greater than ever. We'll also be discussing how our TDA can become an 'AI council' for the organisation.

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Explore Torus Housing Group’s cyber-security journey, from assessing risks to prioritising actions and implementing effective controls, despite limited resources. Gain practical insights, discover real-world experiences and learn our rationale behind our key decisions. Whether starting out or strengthening your defences, this session delivers actionable strategies and down-to-earth advice to help you improve your cyber-resilience, regardless of budget size.

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WCHG’s transformation journey continues along the Salesforce trail with a bold new chapter: a bespoke self-service app co-designed with customers. Rather than relying on an out-of-the-box solution or even Salesforce’s own Experience Cloud, we’ve built something familiar, intuitive and integrated. It’s software that feels more like what people use in their daily lives. This talk explores how customers shaped the direction and what this means for our future housing services.

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Preparing for Awaab’s Law in October 2025, mhs homes’ Proactive Intervention Team partnered with Business Improvement and Digital Development teams to co-create a Microsoft Power App. Built in-house through an iterative, collaborative approach, the solution is cost-effective and fully owned by mhs homes. It streamlines case management, automates Surveyor inspections, and enhances reporting, initially for damp and mould, with future capability for all Housing Health and Safety Rating System categories

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In 2023, whg embarked on an agile journey to transform and then incrementally improve customer experience (CX) through its omni-channel offer. A key enabler for its 2030 plan and TSMs, whg has seen improvements in CX and colleague satisfaction. Due to rapid changes of technology and legacy systems, it has continually reviewed and adapted this offer, with successful colleague adoption a critical success factor.

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