Agenda

In an era of unprecedented housing challenges, technology emerges as a critical enabler of social change. This presentation will discuss how technology can help housing providers navigate complex regulatory landscapes, optimise resource allocation and deliver safer, more sustainable housing solutions.

Rachel Baig, Managing Director, Aareon

As tenants increasingly expect convenience and flexibility in how and where they pay their rent, housing providers who are investing in new technologies are seeing benefits in their income, along with improved customer relationships. Payment technology that can provide real-time updates help staff focus their attention where it is actually needed, give tenants choice and flexibility, or can be integrated with other systems to improve efficiency and recognise revenue faster.

James Pickering, Strategic Account Manager, Access PaySuite and Jon Mueller, Public Sector Payment Specialist, Access PaySuite

Damp and mould are critical challenges in housing, with growing regulatory pressures and serious implications for resident health and wellbeing. Aico's innovative HomeLINK Case Management platform is designed to help housing providers efficiently identify, manage, analyse, record, and communicate about damp and mould cases—ensuring compliance while prioritising tenant well-being and healthier homes. This session explores how technology and data-driven innovation can help landlords not only meet compliance requirements but also improve how they detect, manage, and prevent damp and mould at scale, while also considering the future role of AI.

Sam Collier, Policy & Research Manager, Aico

This presentation will delve into Barnet Group’s journey from data to actionable insights. By leveraging Incorta’s advanced data analytics platform, Barnet Group can harness the power of real-time data to drive impactful decision-making and enhance service delivery. This journey highlights the challenges faced, the innovative solutions implemented and the improvements achieved in operational efficiency and tenant satisfaction. From initial insights to measurable impact, this showcases the role of data in housing.

Ola Balogun, Head of IT Services, Barnet Group and Greg Terefenko, Head of Housing Management, Barnet Group

An approach to sustainably delivering change within housing with assurance and robustness, regardless of the size of your technology delivery function or your use of partners. We will cover the key processes, people and questions you need to deliver sooner, safer and happier.

Emma Hopkinson-Spark, Director of Business Change, Bromford and Mark Wheeler, Head of Software Development, Bromford

As we approach the end of the 'Transforming for a Digital Future: 2022 to 2025 Roadmap for Digital & Data' roadmap, Civica has conduct a survey involving 360 civil servants across 15 departments, looking at achievements made and identify any remaining objectives. We will take you through some of the areas and how this focus on data and insight will shape the Housing sector in the coming years.

Andy Baker, Customer Solutions Consultant (Data & Analytics), Civica and Mark Holdsworth, Sales Director, Civica

In today’s digital world, modernising legacy systems is essential but challenging, involving both technology upgrades and people-focused change. This session dives into practical strategies for updating outdated systems to boost security, agility and scalability. Beyond the technology, it explores the ‘people factor’; how to engage teams, build skills and manage change. You will walk away with hands-on tips to balance technology improvements with workforce alignment, driving a smooth, future-ready transformation.

Peter Grimley, Assistant Director of ICT & Digital Change, Clanmil Housing

This presentation explores the strategic integration of asset and customer data to optimise operational efficiency and enhance service delivery within a housing management framework. It emphasises the importance of combining robust asset condition data with comprehensive customer insights to drive informed decision-making, improve resource allocation and meet regulatory requirements.

Paul Norman, Director of Asset Strategy, Clarion Housing

Connexus will talk about how using the skills of teams beyond IT to manage expectations, endpoint logistics and communication challenges during the early stages of a cyber incident ensured that we were at 80 per cent business-as-usage status of all systems within eight weeks. We will also cover what we’ve improved over the past year to make us more defended and resilient against the next cyber incident.

Dan Patch, IT Systems Analyst, Connexus Homes and Nick Chamberlain, IT Technical Security Analyst, Connexus Homes

Discover how AI is transforming housing processes, moving from task-based copilots to context-aware assistants and fully autonomous agents. Explore the genAI revolution, combining large language models (LLMs) with automation to tackle complex challenges. Learn how these advances can optimise workflows, enhance tenant experiences and redefine operations in housing. Plus get some practical insights into leveraging these technologies for your organisation's success.

Oliver Sinclair, Chief Technology Officer, Crimson

In their millennial work 'Digital transformation: The essentials of e-business leadership', Patel & McCarthy coined a term we’ve used for 25 years. Despite its ubiquity, it’s clear that transformations usually fail. A key reason, Aidan Dunphy argues, is that they’re usually tied to large, monolithic technology procurements which lack the flexibility to adapt to changing understanding or circumstances. He presents an alternative approach to IT solution development focussed on vision, strategy and valuable outcomes, and supported by modern, agile software partners. Let’s try something different!

Aidan Dunphy, Chief Product Officer, Esuasive

Hype or transformative? This talk explores the journey leading up to AI and showcases real-world applications across different sectors. It highlights opportunities for housing providers to leverage both genAI and advanced analytics for operational efficiencies and improved services. We will cover the risks, ethical considerations and governance issues essential to adopting AI responsibly, ensuring a balanced, future-ready approach for housing professionals.

Guy Marshall, Director, Fuza

Discover how Guinness Partnership defined its digital, data & technology strategy and roadmap. Gain insights into how we’ve implemented technology through effective business design and change management aligned to our roadmap. We will share business analysis, design and change adoption best practices, and our growth and maturing capabilities. We will highlight our approach to delivering Microsoft Dynamics 365, Oracle Financials and HCM, and 8x8 CCaaS technologies to achieve business transformation.

Andy Smith, Head of Change Partnering, Guinness Partnership, Cheryl Richards, Business Readiness Change Manager, Guinness Partnership, Steve Torley, Technology Programme Manager, Guinness Partnership and Natalie Stafford, Principal Business Analyst (Customer & Digital), Guinness Partnership

In this session, we explore the transformative power of technology and digital solutions in fostering increased staff productivity. The session will centre on the evolution of technology and the significant benefits that come with integrating systems and combining solutions to achieve a true channel shift. Key points... The need for digital solutions: why Settle chose Housing Insight and its PanConnect solution for case management. Why digital transformation is essential, emphasising the growing expectations of both staff and residents for seamless and efficient interactions. Solution insights: how these solutions streamline processes and improve service delivery. Delivery: Working in partnership to adapt a standard offering and create value from the solution meeting the needs of the organisation across multiple stakeholders. The benefits: Highlighting the project to date, what benefits have been provided and the future for the organisation.

Katrina Heyworth, Head of Sales, Housing Insight and Louise Hammersley, Programme Manager, Settle Group

Pretty much 'what it says on the tin', Sarah McRow will explain our approach for innovating in the housing sector, drawing on real examples with impactful results. We will present our comprehensive process for developing apps that address industry pain-points and create meaningful change for the sector. By the end of the session, the audience should understand the step-by-step process to ensure success in a Microsoft environment!

Sarah McRow, Head of Sales for Housing, Infinity Group

Join TechLabs London, the team behind iProperty Cloud, on a journey through innovation in the housing sector. Explore how Microsoft Dynamics, Power Platform and AI can transform operations like customer services and asset management. Discover actionable AI use-cases, practical tools and tips to enhance your digital transformation journey. This talk is a ‘must’ for those seeking to empower their organisations and embrace the next steps in their digital evolution.

Matthew Hedges, Products Director, TechLabs London

How to realise huge benefits by implementing systems integration and automation in your business, reducing costs while delivering better services to residents. We look at how to make the most of modern technologies such as AI, but without buying new systems. Alan Swift discusses how to approach integration like any other business project, and takes us through the stages of a successful project: defining the problem; identifying solutions; managing risk; and implementation.

Alan Swift, Managing Director, Manifest Software Solutions

We started exploring the Microsoft Power Platform four years ago, setting up environments and data structures aligned to our HMS. Partnering with Microsoft specialists, we built a catalogue of functionality, solving internal processes and benefiting customers. We’ve not used everything we’ve created but it’s all helped to build knowledge and we’re delivering great solutions.

Amanda Hodge, ICT Manager, MHS Homes and Sarah Porter, Assistant Director of Business Transformation, MHS Homes

Housing providers have been told that data is the key to improving services, efficiency and compliance. Yet, despite more reports, dashboards and AI tools than ever, the sector still faces slow repairs, regulatory burdens and tenant dissatisfaction. So, is data truly a silver bullet or is something missing? This session explores how housing providers can move from passive reporting to real action. Southern Housing’s Douglas Silverstone will be on hand to share insights from his experience of leading a data journey through the complexities of a merger, as well as his organisation’s future plans, while Mobysoft will address common pitfalls such as siloed information and reactive reporting. We’ll examine how predictive analytics can help landlords shift from hoarding data to decision-ready insights, breaking down barriers between housing and finance teams, and anticipating arrears risk, compliance failures and tenant dissatisfaction before they escalate. The future belongs to those who use data to drive meaningful change. Join us to learn how.

Chris Fleck, Chief Technology & Product Officer, Mobysoft and Douglas Silverstone, Director of Technology, Southern Housing

This session explores how innovative repairs and maintenance technology is helping to transform housing services to meet new consumer standards. Featuring insights from Kinovo, a UK leader in property services, it highlights best practices and real-world examples in repairs, compliance, regeneration and sustainability. Discover how MRI Software's solutions enhance customer service, accelerate performance, ensure compliance and deliver seamless, resident-focused experiences while supporting sustainability and regulatory goals.

Deborah Matthews, Managing Director for Social Housing & VP Product Management EMEA, MRI Software

The Regulator’s new Consumer Standards are top of landlord’s agendas. Underpinning the delivery of fair and relevant services is understanding the diverse nature of residents and their individual needs. It’s critical to know the condition of properties, but joining that with information about who’s living in them means ensuring vulnerable people aren’t left unsupported and teams are informed to deliver better services. We’ll be looking at the importance and challenges of managing property and people data together to support better service delivery.

Kay Aston, Head of Product for Housing, NEC Software Solutions and David Atkinson, Lead Product Manager, NEC Software Solutions

North Star Housing, in partnership with The National Robotarium, is exploring robotics in social housing through a research project in an over 55s scheme using a Furhat robot. This presentation will share insights from our real-world experience, showcasing how robots can address loneliness, support care and help with maintenance. Learn how partnerships with research institutes can unlock new opportunities in social housing.

Sean Lawless, Director of Insight & Transformation, North Star Housing

Build resilience and improve access to critical housing systems for a flexible, efficient, and agile workforce that your tenants trust. As IoT devices and smart homes become common and tenant apps drive customer engagement, data protection has grown more complex, increasing your risk of cyberattacks. Discover how Palo Alto Networks supports the UK housing market and enhances tenants' experience by providing housing staff with secure access to essential information, whether they're in the office, on the road or working from home. Throughout your digital transformation journey, we'll show how we've helped organisations like yours maintain protection through a secure, resilient and agile cyber-security strategy. Built on zero-trust principles, this strategy enables you to achieve your business goals.

Oliver Barrett, Business Development Manager, Phoenix Software and Phil Taylor, Solutions Consulting Manager, Palo Alto Networks

Platform Housing has gone through a huge phase of digital transformation, supported by an IT project management function which morphed into an enterprise-wide portfolio management office (EPMO). Hear about the initiatives implemented, tools that were used and the processes required for change. Learn about the work of our teams to ensure resilience throughout complicated SI processes, what the new function is delivering and, finally, the key lessons learned.

Tamara Fyffe, Director of PMO & Programme, Platform Housing

Traditional property management in housing is often reactive, fragmented and expensive, leaving housing providers struggling to balance compliance, maintenance and tenant satisfaction. Discover how digital solutions are revolutionising the way housing operations are managed, helping organisations shift from reactive to proactive strategies. Learn how integrating real-time centralised data, predictive analytics and automated process tools can connect residents, operators and service providers to reduce operational costs and enhance tenants’ experiences.

Henrik von Bahr, VP Advisory and Business Growth, Plentific

We're all familiar with the scenario of selecting technologies that later don't quite meet our needs or trying to leverage technologies that don't integrate together well. Join us for a practical session that looks at how Red Kite Community Housing has gone from agreeing an ambitious digital strategy to procuring its new HMS, using a systematic approach that engaged internal teams and tenants to get the right fit, considered service and technical needs to ensure risks are mitigated and set the foundations for success from the start.

Tim Cowland, Head of Digital, Redkite Community Housing

Over the last 18 months, Riverside has matured its agile digital delivery approach to drive rapid digital transformation. With the ongoing integration of One Housing into Riverside Group, the organisation now manages over 76,000 homes with 5,000 colleagues. Riverside’s digital & technology portfolio approach consolidates delivery teams around entire digital product sets from cradle to grave, resulting in a truly transformational shift to a product-centric DevOps approach.

Alison Stock, Director of Digital & Technology, Riverside Group

This talk explores how technology and private investment are playing a pivotal role in bridging the funding and infrastructure gaps for electric vehicle (EV) charging solutions in social housing. As demand for EVs increases, this session will discuss the innovative solutions, strategic partnerships and technological advances which are enabling social housing providers to install efficient and scalable EV charging systems. Our residential expert will highlight successful case studies, addressing challenges such as limited funding, outdated infrastructure and policy hurdles, while showcasing how collaboration between the technology industry and private investors can accelerate EV adoption and sustainable housing solutions.

Harpreet Singh, Head of Residential, Roam Charging

Join us to explore Settle’s comprehensive journey in delivering a multi-layered cyber-defence strategy. From aligning with CIS recommendations to achieving Cyber Essentials Plus accreditation, discover how strategic product choices, process optimisation and colleague education have revolutionised our security landscape. Learn about the challenges we faced, the solutions we applied, and the steps we took to secure our future.

Melanie Nurse, Assistant Director of IT, Settle Group and Matt Hill, IT Operations Manager, Settle Group

Infrastructure, integration and IoT... This presentation explores how cheap, fast and secure wi-fi infrastructure will be leveraged following the 2027 switch-off of analogue lines. With easy integration for corporate provision and IoT devices such as smart sensors, lift lines, door entry and personal care systems, wi-fi forms the backbone of communication and connectivity. Our presentation will feature Richard Harvey from Housing Solutions who will be talking us through the 10-year story of bringing wifi to over 2,000 homes and the exciting future applications that Housing Solutions has lined up. Housing Solutions embodies the core of our ‘backbone to the future’ message, with Richard having overseen Housing Solutions' digital transformation strategy. We’ll also discuss the implementation of low-cost mobile network IP WAN for outdoor delivery of street furniture and geographically-secure nets. Wi-fi ‘Matters’ – find out how Matter offers a strong alternative to LoRaWAN for IoT devices. This new protocol is backed by the Connective Standards Agency (CSA), formerly the Zigbee alliance, with founder members including Amazon, Apple, Google, Samsung, Silicon Labs and more.

John Clarke, Founder & Managing Director, Social Telecoms and Richard Harvey, Assistant Director of Digital Transformation & Org. Design, Housing Solutions

This session will show how a good data architecture is imperative to establishing and maintaining confidence in data. If done in the right way, it can provide long-lasting data assurance.

Amramanjari Singh, Director of Data & Business Information, Southern Housing

This workshop examines strategies for addressing legacy system debt and how Torus Housing addressed its legacy systems and technical debt following a merger. It emphasises the importance of establishing solid foundations for digitisation. The discussion includes key principles, prioritisation, phased approaches and the challenges Torus encountered on its journey, along with the solutions it implemented to overcome them.

Kabeer Kaleem, Group Head of IT, Torus Group and Robert Chapman, Applications Manager, Torus Group and Michael Hunter, Service Delivery & Infrastructure Manager, Torus Group

Discover five ground-breaking innovations set to revolutionise housing services. Learn how these advances can help housing providers enhance service delivery to ensure value for their organisation, staff and, most importantly, their tenants. Amid a backdrop of industry challenges, explore how to make the shift from reactive to planned and predictive service delivery, resulting in a more efficient and effective future for all.

David Webb, Managing Director, Totalmobile and Colin Challenger, Manager, Totalmobile

We will explore the critical need for Housing Association compliance and the transformative benefits of integrating Intelligent Document Management Solutions with CoPilot, CRM, and Housing Management systems. By leveraging these technologies, housing associations can streamline operations, enhance compliance, and improve efficiency across various functions, including HR and Finance. Discover how these integrated solutions can empower your organization to achieve greater transparency, accountability, and operational excellence.

Kirsty Marsden, Head of Housing Vertical, TSG

Join Voicescape and BPHA to explore how IT leaders can accelerate AI adoption to boost productivity and resilience across housing operations. Discover the latest advancements in intelligent automation and income analytics technology and learn how to build and execute an AI and Machine Learning strategy that drives meaningful innovation. We’ll share actionable insights and best practices for leveraging rich-data to unlock efficiencies and stay ahead in the evolving housing landscape.

Peter Hudson, Sales Director, Voicescape and Adrian Moore, IT Director, BPHA

WCHG began an ambitious transformation programme in 2022, with an innovative Salesforce solution playing a vital role. Following a successful Salesforce pilot with our customer feedback team in 2023, we delivered our contact centre solution in 2024 (next up: customer self-service, neighbourhoods and assets). This talk will explore our journey so far, from leaving the familiar pastures of housing management software behind to embarking on the Salesforce trail.

Beth Noel, Business Analyst (Innovation Team Lead), Wythenshawe Community Housing, Charlotte Horrocks Project Manager, Wythenshawe Community Housing and Matt Wynne, Programme Manager, Wythenshawe Community Housing

If your organisation is working in the wonderful world of Microsoft Dynamics and Power Platform then this is workshop session is for you. Come along to: share good practices, techniques and approaches; tell the group your ‘battle stories’ and lessons learned; and get help on your tricky Dynamics & Power Platform problems from your peers.

Mark Wheeler, Head of Software Development, Bromford

Gone are the days when banks, e-commerce and technology companies were the only victims of cyber-attacks. So what do our information security teams have in common? One answer is the collective threats we face as housing providers. This workshop will draw on our collective experience of dealing with cyber-security vulnerabilities, attacks and even breaches.

Amanda Hodge, ICT Manager, mhs homes

This workshop will explore why implementing a comprehensive data-loss prevention strategy is increasingly important. This will be an interactive session, with roundtable discussions covering what data-loss prevention is, its importance, risks, mitigations and the efficiencies that data-loss prevention can bring to an organisation.

Citlali Samayoa, Data Governance (Project Manager), NHG, Shae McCalla, Head of Data Governance,NHG and Victoria Lewis, Data Loss Prevention (Project Manager), NHG

Our sector faces complex challenges, from funding constraints, regulatory pressures, customer satisfaction & support and digital transformation goals. This 'enterprise gains' workshop will explore the key obstacles to delivering meaningful, lasting change and highlight solutions, best practices and real-world examples that we can all learn from.

Tamara Fyffe, Director of PMO & Programme, Platform Housing

Have you thought about what makes a great technology team? You should… Just like our customers, technology people are diverse in nature. In this workshop session, we’ll look at technology leadership, focused on supporting neurodiversity. Does fear of change stand in the way, how challenging is it to actually create cultural change, and how do we get the most from our neurodiverse colleagues? We’ll discuss some practical steps.

Douglas Silverstone, Director of Technology, Southern Housing and Elliot Pack, Solution Architect, Southern Housing

This workshop will look at how we can build and extend the technology value chain in social housing through: connectivity, data & computational power (sensors, IoT, cloud, blockchain); human-machine interaction (VR & AR, robots and automation); intelligence (analytics, machine learning & AI); and advanced engineering (3D printing, digital twins & renewable energy). Entirely down to the workshop’s attendees, this is a completely open-floor discussion, seeking to understand where you may have started to reap the benefits of connecting multiple innovative or transformational technologies together or where your plans are headed to achieve this.

Ian Pritchard, Group Head of Infrastructure & Cloud, Sovini Group