Housing Technology Awards 2026
Our third Housing Technology Awards were held during the Housing Technology 2026 annual conference and executive forum in Nottingham, with an amazing variety of projects across AI, customer services, cyber security, digital transformation, innovation and IT team of the year. The standard of entries was exceptionally high; all of the entries were brilliant examples of innovation, imagination and hard work.
The entrants’ submissions will be profiled in full detail in the March 2026 edition and the subsequent editions of Housing Technology magazine during 2026. All of the 2026 award entries were first assessed by Housing Technology’s editorial team to create a shortlist of finalists whose entries were then assessed by our external panel of judges (below). To make the awards as fair and as transparent as possible, our marking framework was openly published online so that all entrants would know what we’re looking for, with our external judges as well as our own editorial team marking everyone using exactly the same framework.
Any questions? Contact awards@housing-technology.com.
Thank you to our judges
Marking our awards is a lot of work so we’d like to specially thank our judging panel for sharing their time and considerable expertise: Tim Brighton (Choice Housing), Robert Chapman (Torus Group), Eileen Cotterill (Livin), Paul Croston (Halton Housing), Ken Fox (Link Group), Dean Harris (WHG), Gavin Hitchcock (Futures Housing Group), Brendan Kane (NIHE), Audrey Lloyd (Sovereign Network Group), Frank Manoharan (Lincolnshire Housing Partnership), Kristin McIntosh (Newark & Sherwood District Council), Nick Murphy (Tuntum Housing), Simon Parker (Home Group), Ian Pritchard (Sovini Group), Rick Smith (Fairhive Homes), Alastair Tweedie (Housing Technology), Mark Woosey (Two Saints Housing) and Daniel Yeates (West Kent Housing).
Full winner list
Artificial Intelligence finalists
Winner:
VIVID – Predictive AI for better customer experiences
Highly Commended
- Moat Homes – Early warnings for damp & mould through AI
- Newark & Sherwood District Council – The goddess of AI support
- Notting Hill Genesis – AI-powered complaints assistant
- The Riverside Group – Multi-platform deployment of AI transformation programme
Commended: East Lothian Housing, Saxon Weald and Thirteen Group
Customer Services finalists
Winner:
Wythenshawe Community Housing – Empowering customers via real-time accessible self-service
Highly Commended
- Cardiff Community Housing – Predicting rent risk: Automated arrears categorisation for proactive tenant support
- Caridon Group – Field-service management & tenant repairs portal
- Karibu Community Homes – The power of omni-channel tenant communications
- RHP – Accessible website redevelopment
Commended: Housing 21
Cyber-Security finalists
Winner:
Torus Group – Cyber security transformation: From risk to resilience
Highly Commended
- Freebridge Community Housing – Smart foundations: Cyber security for housing resilience
- LHP – A three-year roadmap for cyber security
- Link Group – Beyond compliance: Revolutionising email security
- Newark & Sherwood District Council – From vulnerable to vanguard: The Cyber360 programme
Digital Transformation finalists
Winner:
Raven Housing Trust – Repairs service optimisation with real-time, cloud-based scheduling
Highly Commended
- Monmouthshire Housing – Transforming tenancy management with 24/7 self-service
- Southern Housing – Post-merger: The creation of a single, modern digital environment
- The Guinness Partnership – End-to-end lettings transformation
- WHG – Omni-channel transformation of customer services
Commended: Bernicia Group, Bield Housing & Care, Cardiff Community Housing, Citizen Housing, Dacorum Borough Council, Greatwell Homes, Guernsey Housing, Housing 21, Karbon Homes, Moat Homes, Places for People, Three Conditions Housing and West Kent Housing
Innovation finalists
Winner:
The Riverside Group – Streamlined complaints handling with integrated AI
Highly Commended
- Clarion Housing – IoT-powered retrofit monitoring
- Places for People – Insight Hub for transforming data into strategic value
- Social Housing Innovation North East – Shared OneMap GIS resources
- Sovereign Network Group – Community indicator model: A hyper-local, real-time view of community needs
Commended: Cardiff Community Housing and Southern Housing
IT Team of the Year finalists
Winner:
Fairhive Homes – Agile IT project for digital transformation
Highly Commended
- Gentoo Group – Streamlining, modernising & automating IT & transformation delivery
- Link Group – Transforming data management & building digital foundations
- Places for People – Cloud optimisation for IT infrastructure transformation
- Southern Housing – Achieving excellence through autonomy & continuous improvement
Commended: Moat Homes
Details of the Housing Technology 2027 awards, including how to enter, will be announced in July 2026. Any questions? Contact awards@housing-technology.com.
