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Housing Technology Awards 2025
Our second Housing Technology Awards took place during our annual conference and executive forum in Nottingham, celebrating an amazing variety of projects across artificial intelligence, customer services, cyber security, digital transformation, innovation, and IT team of the year. The standard of entries was uniformly high; all of the award entries were a testament to the entrants’ imagination, innovation, and hard work. We will be covering some of the winners and finalists’ projects in detail in the next few editions of Housing Technology.
All of the 2025 award entries were first assessed by Housing Technology’s editorial team to create a shortlist of finalists whose entries were then assessed by our external panel of judges (below). To make the awards as fair and as transparent as possible, our marking framework was openly published online so that all entrants would know what we’re looking for, with our external judges as well as our own editorial team marking everyone using exactly the same framework.
You can view last year’s winners and read some of our winners' stories. Details of the Housing Technology 2026 awards, including how to enter, will be announced in July 2025. Any questions? Contact awards@housing-technology.com.
Thank you to our judges
Marking our awards isn’t a trivial undertaking so we’d like to sincerely thank our judging panel for their considerable time and expertise: Steve Allcock (Riverside Group), Tim Brighton (Choice Housing), Sequoia Chapman (Cobalt Housing), Amy Cheswick (mhs homes), Eileen Cotterill (Livin Housing), Paul Croston (Halton Housing), Claire England (OrbitGroup), Dean Harris (whg), Gavin Hitchcock (Futures Housing Group), AudreyLloyd (Sovereign Network Group), Franklyn Manoharan (LHP), Kristin McIntosh (Newark & Sherwood District Council), Nick Murphy (Trident Housing & Tuntum Housing), Ian Pritchard (Sovini Group), Rick Smith (Fairhive Homes), Mark Woosey (Two Saints) and Daniel Yeates (West Kent Housing).
Full winner list
Artificial Intelligence
Winner:
Notting Hill Genesis: Transforming its repairs and maintenance with cutting-edge AI
Highly Commended
- Hyde Group: Driving efficiencies in income management through AI-powered predictive analytics
- Newark & Sherwood District Council: Getting a Copilot-driven efficiency boost during an HMS replacement
- Platform Housing: AI, RPA and data observability at the heart of its focus on sustaining tenancies.
- Swindon Borough Council: Accelerating its migration to a new housing management system with AI
Customer/Tenant Services finalists
Winner:
Vivid: Putting its customers in control of their tenancies via omni-channel customer experiences
Highly Commended
- Cross Keys Homes: A multi-channel residents’ voices programme
- Housing Solutions: Connectivity and digital inclusion through a 2,000 home wi-fi network
- Mid Devon Housing: Safe & healthy housing compliance for damp & mould and environmental monitoring
- Riverside Group: Better TSMs and customer experience through advanced analytics and business intelligence
Commended: Clanmil Housing, Guinness Partnership, Platform Housing and Southern Housing
Cyber-Security finalists
Winner:
Connexus Housing: The nightmare before Christmas – surviving and recovering from a cyber incident
Highly Commended
- Clanmil Housing: Cyber-risk management cuts security vulnerabilities & saves almost £250k per year
- Riverside Group: Using a DevOps model for cyber-security and resilience
- Southern Housing: Demonstrating resilience through the Cyber Essentials Plus accreditation
- Torus: On the front-foot for cyber security with advanced, proactive monitoring
Digital Transformation finalists
Winner:
Wythenshawe Community Housing: The nightmare before Christmas – surviving and recovering from a cyber incident
Highly Commended
- Anchor: Real-time, AI-powered housing operations
- Home Group: Enterprise-wide systems integration for its contractor interface programme
- Notting Hill Genesis: A data-driven transformation with Agile working
- Torus: Streamlining UniversalCredit claims with robotic process automation
Commended: GreenSquare Accord, Housing Solutions, Karbon Homes, Legal & General Affordable Homes, North Star Housing, Poplar HARCA and Spear London
Innovation finalists
Winner:
Anchor: Real-time, AI-powered housing operations
Highly Commended
- Chelmer Housing Partnership: Automated invoice processing & digital work queues
- Guinness Partnership: Omni-channel communications for exceptional customer experiences
- North Star Housing: Using apps, portals and bots in order to automate Universal Credit claims
- Places for People: Organisation-wide ‘cloudification’ and instilling best practice at every level
Commended: Housing Solutions, Legal & General Affordable Homes, Poplar HARCA and Progress Housing
IT Team of the Year finalists
Winner:
Sovini Group: A year of completely transformational IT-driven projects
Highly Commended
- North Star Housing: Microsoft Dynamics and the team spirit behind its ‘HMS Endeavour’ programme
- Raven Housing Trust: Its ‘Modern Workplace’ programme for a digitally-enabled business of the future
- Selwood Housing: Rebuilding and rebranding its entire technology infrastructure & operations
- Southern Housing: Post-merger success across all areas of its IT estate
Commended: Flagship Group, Freebridge Community Housing, Langstane Housing, Link Group, RiversideGroup, Torus and Wythenshawe Community Housing
Outstanding Achievement Award
Winner:
Billy Chip: The safe & secure currency, bridging the gap between the homeless and the public
