We are delighted to host a range of fantastic speakers from across the sector and beyond. We already have over 20 confirmed speakers which we'll be adding to the list below shortly.
Director of IT at BPHA
Recognised as one of the technology leaders transforming housing, Adrian has been driving a digital and cultural shift at bpha for 5 years, following an ambitious integrate, automate and simplify agenda for the benefit of bpha’s customers and colleagues alike.
Digital and Cultural Transformation Despite a Pandemic.
A discussion of bpha's digital and cultural transformation using user centred design and technology innovation as a key enablers for process, service and cultural change. Including the lessons learned, before, during after and beyond the Pandemic.
Regional Specification Manager at Aico
Ben Malton is the Regional Specification Manager for the Home Counties and provides a consultative role advising on home life safety products, legislative and regulatory requirements and delivers Aico’s Fire Industry Association accredited Expert Installer training, striving to create safer homes.
Smart Home - The LINK
With technological advancements progressing the connected home, we examine how this translates to resident safety, the benefits it can bring to proactive management of housing stock and how this facilitates a solution-focused approach. We also examine another dimension to resident safety through monitoring home health data and see how smarter, healthier homes lead to safer communities.
Technology Officer at Places for People
Dean is a strategic, creative and people-focussed technology leader with over 20 years’ experience delivering Digital transformation, Data, and Cloud strategies on a global scale across a range of sectors including housing, bioscience, Digital Identity Verification, IT managed services and FinTech. Dean's achievements and contribution to technology leadership has been recognised by being awarded a place in CIO.COM 2021 CIO 100.
Improving colleague and customer experiences (CX) – Product mindset & DevOps in IT support
CX us key to digital transformation and a digital world. Hear how Places for People IT team have adopted a Product mindset and used DevOps working practices to form squads to deliver great CX across the business and to external customers.
Digital and Design Manager at SFHA
Digital enabler, creative thinker, agile practitioner, project manager, and collaborative enthusiast. Striving to create strength and resilience through digital means for SFHA as an organisation, and using that knowledge and network to promote digital progress across Scotland for SFHA members.
The State of digital maturity in the Scottish Housing Sector
The Scottish Federation of Housing Associations (SFHA) has published the findings from its report, Digital Maturity of the Scottish Housing Sector, after creating a benchmarking tool for members. The tool focuses on six key areas – leadership, culture, and skills; tools and equipment; content and marketing; data and cyber resilience; technology enabled care in housing; and priorities and barriers – and gives organisations an overall digital maturity score. In this presentation Gary will discuss and present some of the trends and results for attendees to consider and take back to their own housing associations.
Head of IT at MHA
Experienced Information Technology professional with a demonstrated history of working in private, public and non-profit organisation industries. Skilled in areas such as IT Security, Service Delivery, Infrastructure Management, Strategy and Risk & Audit.
Our journey so far (or how to embrace clouds, dogs, giant tablets, music and apps)
As the UK's largest charity care provider, we enable people to live later life well more than ever and technology underpins our ability to make this happen, but years of under investment and IT disconnection from the business aims, were leaving us unable to deliver for the business. This is how we are tackling it.
Director of Transformation at Raven Housing Trust
Julia Mixter is the Director of Transformation at Raven Housing Trust. Prior to this position, Julia has held senior roles in Human Resources for over 20 years across a range of industries. Julia holds a degree in Psychology, a Postgraduate diploma in Strategic Human Resources Management and is FCIPD qualified.
How 2 - Face and Conquer the challenges of transformation
In this session, Raven will share some of the trials and tribulations of delivering transformation including how to implement an agile approach in a waterfall organisation, how to encourage self service in a 'serve me' environment and how to deliver digital in an analogue world. We will share the lessons we learnt to help you bypass the road humps we faced along the way
Director of Digital Services at Link Group Ltd
With extensive leadership, strategy, and programme delivery experience, Ken has an outstanding record in driving forward technology enabled business transformation.
The Innovation Challenge
How do you begin to embed innovation into your organisation? From enabling change to create real time and cost savings, from identifying new practices and procedures to getting the best from your current systems; these are the steps which Link Group has created to encourage innovation across the business by those who know best – the employees.
Assistant Director of Information Services (Kevin Darby) and Digital Delivery Manager (Richard Hawkes) at CHP
Group Head of ICT at Wrekin Housing
Lawrence Gardner is passionate about understanding the business in which he serves and building and developing a well-bonded team of experts with a shared commitment to delivering a service that is highly attuned to the needs of its users.
Digital Transformation Consultant and NED at Rooftop Housing Group
Myron gained an MBA, with honours in 2003 at Birmingham University and is a Chartered Member of the British Computer Society. Building on a highly successful career as one of the UK’s leading FTSE 100 CIO’s (Chief Information Officer) and Digital Transformation Executives, Myron founded his own business specialising in driving IT change and digital transformation for large corporate clients In addition to his consultancy business Myron is a NED for a Building Society. He also advises and supports the Cabinet Office as a Crown Representative.
It’s not good enough to deliver a digital experience that competes with other Housing Associations it has to compete with the best experience our customers enjoy anywhere. Likewise our colleagues experience and where and how they do their work needs to be transformed. Housing Associations must have a Business Strategy for a Digital world where customers, colleagues and data are at the centre. I will share my experiences of building and delivering Digital Transformation inside and outside of the sector including lessons learnt.
Director of technology, digital & data at Halton Housing
Paul Croston ensures that Halton Housing stays at the forefront of digital and innovation. Leading on the delivery of a refreshed IT strategy, he focuses on ensuring Halton Housing’s core systems are fit for the future, optimising the digital experience for customers and colleagues, managing data as a strategic asset, and enabling intelligence-led decision-making and a pre-emptive service model.
Service Design Lead at Yorkshire Housing
Rebecca Farrell-Greenhalgh is a digital transformation professional with 15 years’ experience in the housing sector. She works at all levels to ensure that effective change is delivered and that it matches and exceeds the needs of internal stakeholders and customers.
Head of Design & Development at Optivo
Robert heads Optivo’s team of software developers and integrators. He has worked in housing software development and business solution provision for over 20 years.
Our Integrated Handover Solution - A Scrum project.
As a large housing association we build new homes but our handover process was burdensome. We embraced Scrum to develop a solution using: low code platform; integration layer; our HM system’s open & connected architecture. Our Minimum Viable Product went live in April. We enhanced it over the summer. Most of this project was completed working remotely. Using Jira, Teams and O365 helped. We’ll present our solution, approach and roadmap.
Head of Business Transformation (Stephen Roe), Executive Director of Resources (Hilda Kaponda) and ICT and Change Director (Andrew Giles) at South Lakes Housing
Hilda Kaponda joined South Lakes Housing in June 2018, having previously been in similar roles for the last 18 years and in finance for over 25 years. Hilda has worked as a regulator at The Housing Corporation and external auditor at PWC. Stephen Roe has held various roles at South Lakes Housing since joining in 2006 and in more recent times has headed the Customer Services and Housing Management teams. Now as Business Transformation Lead, he has developed a passion for continuous improvement practices. Andrew Giles is an ICT and Change Director who has worked with South Lakes Housing since 2020 to help us build and deliver our transformation programme. Although a technologist at heart, Andrew puts equal focus on people and processes.
How to tackle organisational transformation as a smaller housing association
South Lakes Housing started their transformation journey in 2020 with some key challenges to resolve including digital services, data management, system maximisation, customer experiences and skills/resourcing. The aim was to improve customer experience delivery by aligning their processes, people, and technology, whilst establishing a data driven culture. Fast-forward 18 months and hear how their transformation programme is progressing and what is planned next.