Speakers

We are delighted to host a range of fantastic speakers from across the sector and beyond. 

Adrian Moore and Sue Cornish

Bio

Adrian Moore, Director of IT, and Sue Cornish, Systems transformation & engagement manager

Adrian Moore has been driving digital and cultural shift at BPHA for five years, following an ambitious ‘integrate, automate & simplify’ agenda to help BPHA’s customers and staff. Sue Cornish is the lead business analyst for BPHA’s CRM platform, driving transformation by taking an agile approach to people, process, information and technology.

Presentation:

Digital and cultural transformation despite a pandemic

A discussion of BPHA’s digital and cultural transformation using user-centred design and technology innovation as a key enabler for process, service and cultural change, including the lessons learned before, during, after and beyond the pandemic.

Andy McCormick, Troy Henshaw & Richard Troote

Bio

Andy McCormick (Managing director at RedkiteCRM), Troy Henshaw (Director of business Services at Wandle Housing) & Richard Troote (Director of ICT at Wales & West Housing)

Andy McCormick and Sarah McRow have been instrumental inimplementing Microsoft systems into the housing sector for over a decade. Troy Henshall is director of business services & transformation and has been at Wandle for four years. Richard Troote manages a department of 25 ICT professionalsdelivering operational infrastructure services, application development,deployment & software testing services, service desk support and data protection.

Presentation:

Panel discussion: Using Microsoft Dynamics for the management of rent accountingand controlling arrears

Three housing providers will discuss how they went about switching off their legacy housing management systems and implementing Microsoft Dynamics to manage rent accounting and other core financial and operational processes. This session will explore their reasons for moving to Dynamics, the challenges faced during the project and the benefits of using Dynamics.

Carolyn Munns and Mark Wilson

Bio

Carolyn Munns, Head of property services, and Mark Wilson, Head of IT

Carolyn Munns has worked at Vivid Homes for 12 years. She is passionate about continuous improvement and using IT as a way to mitigate the multiple risks we are subject to in the housing sector. Mark Wilson has set about transforming the capabilities of Vivid’s IT team through the extended Microsoft Office 365 suite and Power Platform. During the past three years, he has bought to life Microsoft’s vision of the modern workplace and has established a low-code Power Platform development team. He is now working on the latest generation of Microsoft Business Intelligence.

Presentation:

‘U can’t touch this’ – Automating the risk and effort from compliance

Vivid Homes is going ‘beyond compliance’ by reducing risk and adding assurance in its management of compliance activities. We will share our story of interdepartmental collaboration, with intelligent automation strengthening our approach to the management and delivery of our key compliance responsibilities around gas and electrical safety. The presentation will cover how our use of intelligent automation in compliance will: reduce risk and add assurance; improve the quality of our compliance certification; boost the quality of our data; speed up the processing of remedial works; and free up resources to focus on value-adding tasks.

Charley Gibbons

Bio

Director of customer experience at Orbit Group

Charley Gibbons is responsible for ensuring Orbit’s customers can help shape the services they use. Before Orbit, he worked in the voluntary sector with Citizens Advice.

Presentation:

Great tenant communications – Who, what, where, when & why?

Where do tenant communications begin and end, how do we know what our tenants really want to know, and what skills and decisions are needed in every good communications team?

Chris Jones

Bio

Chief executive officer at HomeLink (Aico)

Chris co-founded HomeLink in 2018, with his previous careers spanning technology strategy, advisory and commercialisation. He started his career as a management consultant in the energy sector, but directly prior to joining HomeLink, he was the operations director of a high-growth AI company where his responsibilities included product development, sales and marketing.

Presentation:

100,000+ Aico/HomeLink IoT devices installed in social homes – Case studies, lessons learned & the future of IoT

Aico’s smart home offering ‘HomeLink’ now has more than 100,000 IoT devices in connected homes. Based on current growth, this is expected to hit one million devices by the end of 2023. This talk will primarily focus on what’s driving this growth, via some case studies, business cases and thoughts on how the future of IoT technology will unfurl. A safety, wellbeing and compliance paradigm shift has happened in social housing and it’s being driven by IoT.

Chris McLaughlin and Andrew McLaughlin

Bio

Chris McLaughlin, Managing director, at MIS Active Management Systems and Andrew McLaughlin, Managing director at Incline-IT

Chris McLaughlin started his career at PwC before moving into housing repairs and maintenance at Morrison Facility Services and Mears, setting up new contracts for both local authorities and housing providers. His experience and expertise cover everything from consulting, housing management, supported housing and development. Andy McLaughlin started his career at Logica, then moving to Capita IT Services as a finance director and Canon as European finance director, before returning to MIS to undertake the acquisition of the company

Presentation:

Your path to the future

Data and technology are fundamental to all housing providers’ operations. We will therefore be showcasing some practical use-cases of the technologies that we see playing a key part in the future of all housing providers by demonstrating the interactions between our housing management system (ActiveH) and the associated services. We have now transformed dreams into reality!

Colin Weaver, Dr. Neil Jones, and Rachel Schmidt

Bio

Colin Weaver, Director of housing solutions, Esuasive, Dr. Neil Jones, Corporate director for transformation, Trivallis and Rachel Schmidt, Business improvement partner, Trivallis

Colin Weaver leads Esuasive’s housing solutions team, with overarching responsibility for product development and customer solutions delivery. Dr. Neil Jones leads on the delivery of Trivallis’ Microsoft-centric IT strategy. He focuses on rationalising core systems, optimising the digital experience for customers and colleagues, managing data as a strategic asset, and enabling intelligence-led decision-making. Rachel Schmidt is responsible for the company’s digital transformation portfolio, supporting business improvement by using digital solutions to maximise performance.

Presentation:

The best of both worlds – Transforming our digital experience with Dynamics 365

Trivallis will outline its recent journey from proprietary housing systems to a Microsoft Dynamics-centric model. The speakers will discuss what necessitated the journey, their requirements, their search for a partner and their ‘best of both worlds’ approach, sharing some of the challenges faced and opportunities still to be gained.

Daniel Rankine

Bio

Head of IT & digital at Royal Borough of Kensington & Chelsea

Daniel Rankine has been an innovative digital leader for over 20 years in a career that changed from movie technology into changing how governments manage digital services.

Presentation:

A unique housing technology journey

The Royal Borough of Kensington and Chelsea has been through the most difficult journey following the Grenfell tragedy. This presentation will provide a glimpse into the challenges faced with managing the technology needed and the approach taken around a migration and transformation programme like no other.

Dean Garvey-North

Bio

Technology Officer at Places for People

Dean is a strategic, creative and people-focussed technology leader with over 20 years’ experience delivering Digital transformation, Data, and Cloud strategies on a global scale across a range of sectors including housing, bioscience, Digital Identity Verification, IT managed services and FinTech. Dean's achievements and contribution to technology leadership has been recognised by being awarded a place in CIO.COM 2021 CIO 100.

Presentation:

Improving colleague and customer experiences (CX) – Product mindset & DevOps in IT support

CX is key to digital transformation and a digital world. Hear how the Places for People IT team have adopted a Product mindset and used DevOps working practices to form squads to deliver great CX across the business and to external customers.

Etienne Roesch

Bio

Associate professor, School of Psychology at University of Reading, and deputy director of the Centre for Integrative Neuroscience & Neurodynamics

Dr. Etienne Roesch is an academic researcher at the University of Reading. His work explores the interface between technology and neuroscience to understand human cognition and inform the development of technology.

Presentation:

Project CHAI – Cyber hygiene in AI-enabled domestic life

Project CHAI (project-chai.org) is an academic research project that addresses the challenge of helping users protect themselves against the security risks they will face in houses filled with AI. It moves beyond preventive approaches to security education to equip users with problem-solving skills to diagnose, analyse and respond to a security breach. We present the project and review our previous work to demonstrate what’s at stake and what you, as an agent in this system, can do about it.

Gary Dickson

Bio

Digital and Design Manager at SFHA

Digital enabler, creative thinker, agile practitioner, project manager, and collaborative enthusiast. Striving to create strength and resilience through digital means for SFHA as an organisation, and using that knowledge and network to promote digital progress across Scotland for SFHA members.

Presentation:

The State of digital maturity in the Scottish Housing Sector

The Scottish Federation of Housing Associations (SFHA) has published the findings from its report, Digital Maturity of the Scottish Housing Sector, after creating a benchmarking tool for members. The tool focuses on six key areas – leadership, culture, and skills; tools and equipment; content and marketing; data and cyber resilience; technology enabled care in housing; and priorities and barriers – and gives organisations an overall digital maturity score. In this presentation Gary will discuss and present some of the trends and results for attendees to consider and take back to their own housing associations.

Gerry Kelly

Bio

CEO at Optus Homes

Gerry Kelly is founder and CEO of Optus Homes. In the two years since he established the company, he has become one of the sector’s most recognisable proponents of tenant convenience, through technology partnerships and being shamelessly landlord- centric rather than system-centric

Presentation:

Reduce costs with the app (it’s not a portal)

Thankfully channel shift is accelerating, but it’s the mobile app that’s doing the heavy lifting. Legacy tenant portals, masquerading as apps, simply can’t deliver the same impact. Consumers know what they want and they want the same intuitive look and feel, and the same power that they get from mobile apps in other sectors. Uptake is everything. And a genuine mobile app generates convenience for tenants and efficiencies for landlords. And that means significant cost savings!

Glenn Allan

Bio

Head of product at Capita One

Glenn Allan has worked at Capita since 2011. He has 30 years’ software experience, working for public sector and blue-chip private sector companies as well as in social housing.

Presentation:

Decarbonisation – The clock is ticking and data is key

If decarbonisation targets aren’t on your short-term agenda, then they should be; taking action now so you have the right data and technology in place will make the journey easier. PAS2035:2019 is here to stay and the clock is ticking... Join us to see how HMS data can be used to drive decarbonisation in social housing. Combining this data with other sources, including energy consumption and behavioural patterns, can help us explore how a shared ‘fabric first’ and ‘energy first’ approach could address fuel poverty, building efficiency and the drive towards net-zero.

Glenn Brooks and Robert Stewart

Bio

Glenn Brooks, Business analyst and Robert Stewart, Head of design & development at Optivo

Glen Brooks is an experienced business analyst and a qualified ‘Scrum Master’. He championed Jira and the adoption of Scrum at Optivo; he did 100 per cent of the analysis for handover and led the project. Robert Stewart heads Optivo’s team of software developers and integrators. He has worked in housing IT development and business solution provision for over 20 years.

Presentation:

Our integrated handover solution – A Scrum project

As a large housing provider, we build new homes but our handover process was burdensome. We embraced Scrum to develop a solution using a low-code platform, an integration layer and our HMS’s open architecture. Our minimum viable product went live last April, with most of the project completed remotely using Jira, Teams and Office365... we’ll present our solution, approach and roadmap.

Ian Pritchard

Bio

Head of IT at MHA

Experienced Information Technology professional with a demonstrated history of working in private, public and non-profit organisation industries. Skilled in areas such as IT Security, Service Delivery, Infrastructure Management, Strategy and Risk & Audit.

Presentation:

Our journey so far (or how to embrace clouds, dogs, giant tablets, music and apps)

As the UK's largest charity care provider, we enable people to live later life well more than ever and technology underpins our ability to make this happen, but years of under investment and IT disconnection from the business aims, were leaving us unable to deliver for the business. This is how we are tackling it.

James Davison and John Kilner

Bio

James Davison, CTO at Mobysoft, and John Kilner, Senior solution specialist for business applications (public sector) at Microsoft

James joined Mobysoft as chief technical officer in 2021 and has a background of senior technology roles for a range of blue-chip organisations. He has experience of driving product development and successful digital transformations, and his focus has always been on how technology can drive real business outcomes when the right people work in the right way. John leads the Microsoft relationship with a number of the large Social Housing providers in England. Passionate about technology and role it can play in improving people’s lives, John is responsible for leading a team across Microsoft to enable our Social Housing customers to digitally transform in a time of significant change.

Presentation:

Integrating best-of-breed solutions into the Microsoft ecosystem

The challenge facing most housing providers’ IT directors is their growing number of applications (often point solutions) meaning data becomes increasingly de-centralised among people and solutions. The options to resolve this are to scale back on applications or integrate. Consequently, Mobysoft is heading in a new direction to integrate with leading housing systems. We will discuss how Mobysoft’s new development of plug-and-play connectors will enable landlords to integrate RentSense within their Microsoft CRM or housing management system. Microsoft will also explain how Dataverse and Dynamics are offering housing providers more opportunities to leverage their data and gain insights.

Julia Mixter

Bio

Director of Transformation at Raven Housing Trust

Julia Mixter is the Director of Transformation at Raven Housing Trust. Prior to this position, Julia has held senior roles in Human Resources for over 20 years across a range of industries. Julia holds a degree in Psychology, a Postgraduate diploma in Strategic Human Resources Management and is FCIPD qualified.

Presentation:

How to face and conquer the challenges of transformation

In this session, Raven will share some of the trials and tribulations of delivering transformation including how to implement an agile approach in a waterfall organisation, how to encourage self service in a 'serve me' environment and how to deliver digital in an analogue world. We will share the lessons we learnt to help you bypass the road humps we faced along the way

Kay Aston

Bio

Product proposition lead for housing at NEC

Kay Aston has spent many years working with the social housing sector. She is focused on working with NEC’s talented team to bring innovative solutions to the market and work with customers to maximise the value they get from them.

Presentation:

Managing disrepair – Today and in the future

Disrepair in social housing is a hot topic, with the government’s Social Housing White Paper focusing housing providers’ attention on maintaining better quality homes while improving transparency and resident collaboration. NEC’s panel discussion will explore the disrepair challenge, looking at how technology can help today and into the future, through greater use of remote diagnostics, data science for predictive analytics and transparent resident engagement.

Ken Fox and Maarten Westerduin

Bio

Director of digital services (Ken Fox) and digital delivery & transformation manager (Maarten Westerduin) at Link Group

With extensive leadership, strategy and programme delivery experience, Ken Fox has an outstanding record in driving forward technology-enabled business transformation. Maarten Westerduin is leading the delivery of Link’s digital transformation, managing the teams directly involved in projects, innovation and front-line digital support across the group.

Presentation:

The Innovation Challenge

How do you begin to embed innovation into your organisation? From enabling change to create real time and cost savings, from identifying new practices and procedures to getting the best from your current systems; these are the steps which Link Group has created to encourage innovation across the business by those who know best – the employees.

Kevin Darby and Richard Hawkes

Bio

Assistant Director of Information Services (Kevin Darby) and Digital Delivery Manager (Richard Hawkes) at CHP

Kevin Darby has 37 years’ experience in IT and 21 in housing. He has successfully led, guided and facilitated CHP’s major IT and business change programmes. Richard Hawkes works to implement, support and adapt digital products to enhance CHP’s customer experience, having been in the sector for 18 years. He is chair of Capita’s OpenHousing user group.

Presentation:

An opportunity to transform – The Covid effect

A full organisational review and restructure can challenge IT teams but also offers the opportunity to shine. Learn how CHP’s digital & transformation team rose to the challenge, using process mapping to identify and rationalise the way we work, prioritising competing development requirements. This included using the Microsoft Power Platform to quickly implement solutions and ultimately enabling a data-driven agile workforce and a great multi-channel customer experience.

Lawrence Gardner & Danny Rushton

Bio

Lawrence Gardner, Group head of ICT, and Danny Rushton, ICT infrastructure manager at Wrekin Housing

Lawrence Gardner is passionate about understanding the business in which he serves and building and developing a well-bonded team of experts with a shared commitment to delivering a service that is highly attuned to the needs of its users. Danny Rushton was at the forefront of Wrekin Housing’s lockdown response, leading on the technical and logistical challenges involved infacilitating the immediate shift from office to home.

Presentation:

The Covid shot in the arm – How it opened our eyes to modernising and evolving

Like many organisations who thought they were relatively leading-edge in their operations, the pandemic made us face the limitations of our relatively traditional ways of working and realise that they were a threat to our future prosperity, even survival. It was a case of ‘do or die’, but because we have a strong internal ICT resource, we rapidly re-invented ourselves. We want to share how the potential ‘road to hell’ provided a ‘road to Damascus’ moment, inspiring our shift to Agile working and cloud services, walking the knife edge of cyber-safe but user-centric facilities.

Lee Reevell

Bio

Head of innovation & architecture at Halton Housing

Lee Reevell leads Halton Housing’s innovation initiatives, including operational improvement and the delivery of strategic objectives. He is skilled in digital strategy, innovation and disruptive technologies, with a passion for driving improvements in data management and technology adoption.

Presentation:

Digital twins and asset-data innovation

How the adoption of digital twins is transforming asset data management within housing to drive improved service delivery and the response to changing legislation.

Martin Honeywood and Mohamed Mostafa

Bio

Martin Honeywood, Lead enterprise architect at Raven Housing and Mohamed Mostafa, Managing director at TechLabs London

With over 20 years’ housing experience, Martin Honeywood has overseen many successful transformation programmes in the housing, charity and local authority sectors.

Presentation:

Achieving tangible business benefits through IT innovation, automation & AI – The feature-rich Microsoft and iProperty Cloud platform.

Join Mohamed Mostafa, managing director of TechLabs London and the team behind iProperty Cloud, and Martin Honeywood, Raven Housing’s programme director, discussing IT innovation in housing, including AI, automation and a variety of modern features that have helped numerous housing providers (incl. Raven) deliver tangible business benefits, savings and efficiency.

Matthew Hedges

Bio

Products director at TechLabs

As products director at TechLabs London, Matthew Hedges comes with 15+ years’ experience working in the housing sector. From leading front-line teams to digital transformation, he brings a wealth of housing knowledge to the continuous enhancement and implementations of iProperty Cloud.

Presentation:

A Dynamics 365 CE & Power Platform complete HMS… Welcome to iProperty Cloud

Until now, housing providers and LAs have been deterred from moving to Microsoft Dynamics365 and the Power Platform, through a combination of staff-skill shortages, expensive and long ‘ground-up’ builds or just a fear of the unknown. iProperty Cloud is a pre-built yet configurable HMS built on Microsoft Dynamics365, Power Platform and Azure. Join us to explore how iProperty Cloud can put you back in control of your digital future.

Matthew Salisbury and Karen Johnson

Bio

Matthew Salisbury, Director, Civica and Karen Johnson, Head of people & technology, Teign Housing

Matthew Salisbury is the founder of Civica Involve, a market- leading community & stakeholder engagement platform used by organisations to collect feedback, power consultations and deliver actionable insights. Before founding Civica Involve, he held leadership positions at Hewlett Packard Enterprise in the UK, Australia and the USA as well as Hitachi, where he focused on smart solutions for cities and downtown areas. Karen Johnson has 20 years’ experience in the housing sector. At Teign Housing, she has overall responsibility for its digital and data transformation programme to improve services to residents. She chairs the South West General Data Protection Regulation (GDPR) group to ensure that resident data is secure, protected and processed in conjunction with GDPR principles.

Presentation:

Helping residents find their voice

Since the Grenfell tragedy, the social housing sector has been surrounded by new government measures such as the Hackett review, the building safety bill and the social housing white paper, to name but a few. With the current consultation on ‘tenant satisfaction measures’, it’s clear that housing organisations must give every resident a voice and give decision-makers the insights they need to deliver excellent service. Hear from Teign Housing on how it is responding to these themes, plus practical examples of how it is shaping its services to meet these challenges.

Myron Hrycyk

Bio

Digital Transformation Consultant and NED at Rooftop Housing Group

Myron gained an MBA, with honours in 2003 at Birmingham University and is a Chartered Member of the British Computer Society. Building on a highly successful career as one of the UK’s leading FTSE 100 CIO’s (Chief Information Officer) and Digital Transformation Executives, Myron founded his own business specialising in driving IT change and digital transformation for large corporate clients In addition to his consultancy business Myron is a NED for a Building Society. He also advises and supports the Cabinet Office as a Crown Representative.

Presentation:

Business strategy for a digital world – Achieving best-in-class digital transformation

It’s not enough to deliver a digital experience that competes with other housing providers; it must compete with the best experience our customers enjoy anywhere. Likewise, our colleagues’ experience and where and how they work needs to be transformed. Housing providers must therefore have a ‘business strategy for a digital world’, where customers, colleagues and data are at its centre. Come and share my experiences of building and delivering digital transformation, both inside and outside the housing sector, including the pitfalls and the lessons learnt.

Neville Brown and Martin Joy

Bio

Neville Brown, Founder and Director at Itica and Martin Joy, Director at Itica

Neville founded itica in 2004 and since 2009 has completed several strategic reviews for our housing association customers. Martin joined itica in 2014 and became a director in 2018. He specialises in capability assessments to support digital maturity.

Presentation:

The Changing Customer Proposition in a Digital Landscape

Customer expectation of service delivery and the relationship with their landlord is shifting against the backdrop of new legislation related to customer engagement and influence – the voice of the customer. This is driving changes to customer propositions delivered alongside digital transformation. A ‘live’ itica case study will illustrate how the changes are impacting the journey to digital maturity whilst offering some lessons learnt from our work within the sector.

Nick Rutter

Bio

Co-founder & chief product officer at FireAngel

A graduate of Industrial Design from Coventry University, Nick Rutter worked as a product designer for Philips in Hong Kong before returning to the UK and channelling his passion to improve fire safety in our communities through technological solutions, leading to FireAngel being founded in 1998.

Presentation:

Connected communities – Adopting a data-driven approach to reduce risk and protect residents?

With housing providers under increased pressure and resources stretched to the limit, it’s an understandable concern that adding extra data will overwhelm already-busy tenant and housing protection teams. Nick Rutter will discuss how using efficient solutions to unlock the right data is key to easing workloads and freeing up resources

Rebecca Farrell-Greenhalgh

Bio

Service design lead at Yorkshire Housing

Rebecca Farrell-Greenhalgh has worked in the public sector for over 15 years, mostly in housing. For the past seven years she has been working in change and transformation. Lauren Hemmings is passionate about housing and how the sector can use innovation to provide pre-emptive services to its customers.

Presentation:

Hub, home & roam – Doing things the Yorkshire way…

Yorkshire Housing will talk about the future of work as it continues on its journey to be the most innovative housing provider in the country. We will talk about what we’ve learned from the ‘emergency’ ways of working during the pandemic and its impact on tenants. We will also demonstrate our evolving colleague experience and how they turned our vision into an ever-improving reality.

Richard Harvey

Bio

Head of digital & information services at Housing Solutions

Richard Harvey has been with Housing Solutions for 18 years. He has experience in a variety of roles and successfully led a number of key projects including moving the ICT infrastructure to the public cloud and improving customer access to online services.

Presentation:

Follow the yellow brick road – A journey to the public cloud

A complete overview of our journey to the public cloud, from start to finish, covering: Our historical onsite journey; the public-cloud tendering process and subsequent options; migrating with a trusted partner; the transition process; the benefits of public cloud to us; what to do and what not to do (!); and what the future holds.

Richard Troote

Bio

Director of ICT at Wales and West Housing

Managing a Department of 25 ICT professionals delivering Operational Infrastructure Services, Application Development, Deployment and Software Testing Services, Service Desk Support and Data Protection (GDPR). Using Microsoft O365, MS Dynamics and Azure Technologies. Cisco and Meraki networking.

Presentation:

TBC

Rowan Troy

Bio

Cyber security consultant at Littlefish

Rowan Troy is a cyber security professional with extensive international experience and cyber security certifications. As a senior cyber security consultant, he aligns organisational stakeholders closely to assess cyber risk and create fit-for-purpose cyber security strategies to maximise protection and minimise risk.

Presentation:

Modern cyber defence – Discover how to protect against current and future threats

Cyber intrusion, theft and sabotage are ever-present threats. Knowledge, information and expertise are your allies. However, cyber security advice, tips and ‘noise’ creates fatigue among organisations and their stakeholders; this can lead to complacency and heightened risk because cyber criminals don’t get bored and don’t stop. Discover insights on ransomware, cyber protection and prevention and understand the importance of testing to identify actionable improvements to minimise business risk, disruption and loss.

Stephen Hall, Simon Wilkes and Ben Edwards

Bio

Stephen Hall, managing director and Simon Wilkes, head of sales & marketing at Active Housing and Ben Edwards, Business analyst & project manager, Phoenix Community Housing

Over the past 25 years, Stephen Hall has led numerous successful web development projects, working on channel shifts with major housing providers, taking best practice from other sectors and applying them to the housing sector to develop and encourage tenant self-service. Simon Wilkes has more than eight years’ experience of working with housing providers on their self-service projects, including the award-winning MyYarlington customer portal for Yarlington Housing Group. Ben Edwards has several years’ experience developing, managing and delivering technology projects in the housing sector. He has worked over the past few years on Phoenix’s digital transformation programme, focused on improving both the customer and user experiences.

Presentation:

Customer portals – Walk before you can run!

Active Housing will share its knowledge and first-hand experience of the common challenges faced by housing providers when it comes to implementing online self-service, including how organisations still struggle to get the basics right. Active Housing will be joined by Phoenix Community Housing to share its recent portal launch and how it has engaged with its customers to promote portal usage.

Stephen Roe and Andrew Giles

Bio

Stephen Roe, Head of business transformation, and Andrew Giles, ICT & change director, at South Lakes Housing

Since joining South Lakes Housing in 2006, Stephen Roe is now a business transformation lead with a passion for continuous improvement practices. Andrew Giles is an ICT and change director who has worked at South Lakes Housing since 2020 to build and deliver its transformation programme.

Presentation:

Tackling organisational change & digital transformation as a smaller housing association

South Lakes Housing started its transformation journey in 2020 with some key challenges to resolve including digital services, data management, system maximisation, customer experience and skills/resourcing. SLH’s aim was to improve customer experience delivery by aligning its processes, people and technology while establishing a true data-driven culture. Fast-forward 18 months and hear how SLH’s transformation programme is progressing and what’s planned next.

Tina Kennedy and Rob Griffiths

Bio

Rob Griffiths, Managing director and Tina Kennedy, Head of digital at Aareon UK

Rob Griffiths became managing director of Aareon UK in 2019 and has been a professional interim director of 33-assignments over the past 19-years. His roles have led to success in highly competitive and fast-paced B2B technology- and business services-related markets across multiple SME, corporate and public sectors. Tina Kennedy joined Aareon in 2020 as head of digital to lead the innovation and development of Aareon’s digital products

Presentation:

The seven golden threads of housing excellence

How to improve the end-to-end tenant journey is one of the main goals for many housing providers today. But which areas are the most important to address, and how? Aareon has conducted over 50 customer workshops over the last 18 months, where it has listened to customers’ digital aims and post-Covid strategies. Aareon has formulated which seven core areas are most important to its customers to achieve the optimum end-to-end tenant journey.

Tony Hughes and Kirsty Marsden

Bio

Tony Hughes, Microsoft 365 housing strategist, and Kirsty Marsden, senior housing service design lead, TSG

Tony Hughes has worked in the IT sector for over 25 years, primarily in the fields of data, document and content management and more recently evangelising Microsoft 365 productivity solutions in social housing. With over 25 years’ experience in the IT sector, Kirsty Marsden has spent the past four years focused on TSG’s work in social housing, ensuring we deliver the best possible customer outcomes.

Presentation:

Powering up your digital transformation with Microsoft 365

The right IT partner can help transform your organisation, leveraging the latest cutting-edge developments in IT that are shaping the future of modern workplaces and digital services. We’ll walk you through the incredible innovations that are available to all housing providers as part of a ‘Microsoft first’ approach to digital transformation. We’ll also bring to life specific examples that demonstrate the benefits and value of partnerships, collaborations and customer-centric working practices.